Getting Started

Helpful Tips

• What information is needed when raising a service request?
• What information is needed when raising an Incident?
• What do I do in an emergency? 
• How can I escalate issues?
• What is the difference between an Incident and Service Request?

Red Ant Portal

• How to login to the Portal?
• How to check the progress of a ticket, add a comment or attachment?
• How to View All Tickets from Your Organisation in the Red Ant Service Desk Portal
• How to access the Zendesk Support Portal
• How can I contact the Service Desk?

Common Issues

• Reset Password - SSO (Single Sign-On) Login and RetailOS App Login
• Creating and Editing Stores in RetailOS
• App Distribution and MDM Platform Support
• How to Clear Browser Cache and Cookies
• Managing IP Whitelisting for Red Ant Systems, Software, and Services
• Wifi and Network Infrastructure Issues

See all 7 articles

Red Ant / 3rd Party Major Incidents

• Heroku Incident - 9th October 2024 (RESOLVED)
• Heroku Incident - 8th October 2024 (RESOLVED)

Red Ant Coverage - Christmas Period

• Red Ant Coverage - Christmas Period 2025