How can I contact the Service Desk?

There are three ways of raising your Incident or Service Request with the Service Desk: 

By portal (preferred):

• help.redant.com
• Can be used to raise P2-3 incidents and service requests 
• This is the simplest and most effective way of ensuring we receive all the information we need and can process your ticket efficiently
• The Incident and Service Request forms respectively guide you through the most relevant information to provide in the ticket
• The forms also assist by providing recommended information and articles that you can review as well, to assist you with the situation you are raising 

By phone (P1 only):

• Please call +44 1924 938 682. This is to be used for P1 incidents only – P1s should always be raised via phone to enable us to resolve as quickly as possible
• Service requests cannot be raised by calling the service desk – please use the portal https://redanthelp.zendesk.com/hc/en-us 

By email (only use if the portal cannot be used): 

• {client}-support@redant.com

or

• support@redant.com