How to View All Tickets from Your Organisation in the Red Ant Service Desk Portal

If you are responsible for managing or monitoring support requests for your organisation, the Red Ant Service Desk Portal provides a convenient way to view all tickets raised by anyone within your organisation—provided you have the appropriate access.

Follow the steps below to view these tickets:

Step 1: Go to the Service Desk Portal

• Navigate to https://help.redant.com/hc/en-us.

Step 2: Sign In to Your Account

• Click on the ‘Sign in’ button located at the top right corner of the page.
• Enter your login credentials to access your account.
  (See 'How to log into the Portal?' article for more information on signing in.)

Step 3: Access Your Ticket Requests

• After signing in, click on your username in the top right corner.
• From the dropdown menu, select ‘Requests’.

Step 4: View Your Personal Tickets

• You will be taken to the ‘My requests’ tab, which displays all support tickets that you have submitted.

Step 5: View Organisation-Wide Tickets

• If your account is configured with access to organisation-level tickets, you will see an ‘Organisation requests’ tab next to ‘My requests’.
• Click on the ‘Organisation requests’ tab to view all tickets raised by anyone in your organisation.

Don’t See the ‘Organisation requests’ Tab?

• If you do not see the ‘Organisation requests’ tab, your account is not currently set up to view organisation-wide tickets.
• If you believe you need this access, you can request it by contacting the Service Desk team here.

For any further assistance, please feel free to reach out to the Red Ant Service Desk Support Team.