Heroku Incident - 9th October 2024 (RESOLVED)

Today (Wednesday 9th October 2024) at 14:46 BST, we were notified by Heroku of on an ongoing incident which is affecting some of our applications. Heroku is the cloud platform, upon which all of our apps are built from and is mandatory to the successful function of our applications.

This means that currently:

• Some client applications are not accessible 
• Functions within client applications may not be accessible

Indication from Heroku is that this incident started occurring at approximately 14:06 BST. This is a recurrence of the incident raised yesterday (Tuesday 8th October) by Heroku.

Given this is a fundamental system within the Red Ant technical architecture, there is no alternative and applications will not be able to return to normal functionality again until Heroku has resolved this issue.

You can see more information on the Heroku incident on this status page: https://status.heroku.com/incidents/2685 and we will continue to update this knowledge article as we gain more information.

If you have any questions about your unique instance, please call or email the Red Ant service desk team directly.

Thank you,

Red Ant Service Desk Team

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UPDATE - 9th October 2024 @ 15:40

At present the incident with Heroku, our hosting provider is still ongoing with the last update provided indicating that 

• "We are actively monitoring a network event in the Common Runtime in EU region. Some customers may experience elevated latencies or intermittent timeouts with their application requests. Engineers are working to resolve the issues."

  Oct 9, 2024 15:40 UTC

Red Ant will continue to monitor the latest status of this situation, and will provide further updates via this article and direct to our clients via any associated service desk ticket. 

If you have any questions about your unique instance, please call or email the Red Ant service desk team directly.

Thank you,

Red Ant Service Desk Team

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UPDATE - 9th October 2024 @ 16:19

At present the incident with Heroku, our hosting provider is still ongoing with the last update provided indicating that 

• "We continue to actively monitor a network event in the Common Runtime in EU region. Some customers may experience elevated latencies or intermittent timeouts with their application requests. Engineers are working to resolve the issues."

  Oct 9, 2024 16:19 UTC

Red Ant will continue to monitor the latest status of this situation, and will provide further updates via this article and direct to our clients via any associated service desk ticket. 

If you have any questions about your unique instance, please call or email the Red Ant service desk team directly.

Thank you,

Red Ant Service Desk Team

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UPDATE - 9th October 2024 @ 16:52

At present the incident with Heroku, our hosting provider is still ongoing with the last update provided indicating that 

• "We continue to actively monitor a network event in the Common Runtime in EU region. Some customers may experience elevated latencies or intermittent timeouts with their application requests. Engineers are working to resolve the issues."

  Oct 9, 2024 16:52 UTC

Red Ant will continue to monitor the latest status of this situation, and will provide further updates via this article and direct to our clients via any associated service desk ticket. 

If you have any questions about your unique instance, please call or email the Red Ant service desk team directly.

Thank you,

Red Ant Service Desk Team

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UPDATE - 9th October 2024 @ 17:36