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Heroku Incident - 8th October 2024 (RESOLVED)

Shane Barlow
  • Updated

Today (8th October 2024) at 19:10 BST, we were notified by Heroku of on an ongoing incident which is affecting some of our applications. Heroku is the cloud platform, upon which all of our apps are built from and is mandatory to the successful function of our applications.

This means that currently:

  • Some client applications are not accessible 
  • Functions within client applications may not be accessible

Given this is a fundamental system within the Red Ant technical architecture, there is no alternative and applications will not be able to return to normal functionality again until Heroku has resolved this issue.

You can see more information on the Heroku incident on this status page: https://status.heroku.com/incidents/2684 and we will continue to update this knowledge article as we gain more information.

If you have any questions about your unique instance, please call or email the Red Ant service desk team directly.

Thank you,

Red Ant Service Desk Team

 

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UPDATE - 8th October 2024 @ 23:00

At present the incident with Heroku, our hosting provider is still ongoing with the last update provided indicating that 

  • "We are actively monitoring the situation in the EU region, where customers may be experiencing elevated latencies or intermittent timeouts with their application requests. Our team of Engineers is diligently working to address these intermittent failures and resolve them promptly."

    Oct 8, 2024 21:19 UTC

Red Ant will continue to monitor the latest status of this situation, and will provide further updates via this article and direct to our clients via any associated service desk ticket. 

 

Direct client updates will resume again from 7am BST on Wednesday 9th October. 

 

If you have any questions about your unique instance, please call or email the Red Ant service desk team directly.

Thank you,

Red Ant Service Desk Team

 

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UPDATE - 9th October 2024 @ 00:52

Heroku, our hosting provider, have indicated that the incident is now resolved.

Testing of various RetailOS platforms by the Red Ant service desk team have indicated that the RetailOS applications are functioning as expected again.

If you have any questions about your unique instance, please call or email the Red Ant service desk team directly.

Thank you,

Red Ant Service Desk Team

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