How to Clear Browser Cache and Cookies

Clearing your browser cache and cookies can help resolve various issues, including login problems, loading errors, and outdated content. Below are the steps for clearing cache and cookies for the most commonly used browsers:

Google Chrome

1. Open Google Chrome.
2. In the top-right corner, click on the three dots (menu) to open the dropdown.
3. Click on More tools and then select Clear browsing data.
4. A new window will pop up. Under the Basic tab:
   • Time range: Select All time to clear everything.
   • Cookies and other site data: Check this box.
   • Cached images and files: Check this box.
5. Click on Clear data.

Mozilla Firefox

1. Open Mozilla Firefox.
2. In the top-right corner, click on the three horizontal lines (menu).
3. Select Options.
4. In the left sidebar, click on Privacy & Security.
5. Scroll down to the Cookies and Site Data section.
6. Click on Clear Data.
7. In the window that appears, ensure both Cookies and Site Data and Cached Web Content are checked.
8. Click on Clear.

Microsoft Edge

1. Open Microsoft Edge.
2. In the top-right corner, click on the three dots (menu) to open the dropdown.
3. Select Settings.
4. In the left sidebar, click on Privacy, search, and services.
5. Scroll down to the Clear browsing data section, and click on Choose what to clear.
6. In the popup window, select the following:
   • Time range: Select All time.
   • Cookies and other site data: Check this box.
   • Cached images and files: Check this box.
7. Click Clear now.

Safari (macOS)

1. Open Safari.
2. In the top menu bar, click on Safari and then select Preferences.
3. Go to the Privacy tab.
4. Click on Manage Website Data.
5. In the pop-up window, click on Remove All to clear cookies and data.
6. Click Done.

Safari (iOS)

1. Open Settings on your iPhone or iPad.
2. Scroll down and tap on Safari.
3. Scroll down and tap on Clear History and Website Data.
4. Confirm by tapping Clear History and Data.

Why Clear Cache and Cookies?

• Cache stores temporary files (such as images and scripts) from websites you've visited. Clearing the cache can fix issues with outdated content being displayed.
• Cookies are small pieces of data stored by websites to remember your preferences, login information, and other site-specific details. Deleting cookies may log you out of websites but can resolve issues with incorrect or outdated login data.

Tip: After clearing your cache and cookies, some websites may require you to log in again.

Need More Help?

If you continue to experience issues after clearing your cache and cookies, feel free to reach out to our Service Desk for further assistance.