Wifi and Network Infrastructure Issues

Overview:
At Red Ant, we are committed to providing high-quality support for the services and solutions we offer. However, it is important to clarify the scope of our responsibilities when it comes to your network and WiFi infrastructure.

Red Ant's Responsibilities:
Red Ant focuses on supporting our products and services, ensuring that everything within our scope of solutions operates efficiently. This includes troubleshooting, maintaining, and supporting the software, applications, and systems we manage for you.

What Red Ant Does Not Manage:
Please note that Red Ant is not responsible for managing or maintaining your WiFi and network infrastructure. This includes, but is not limited to:

• Router configuration
• Wireless access points (WAPs) setup and maintenance
• Local area network (LAN) troubleshooting
• Internet connectivity issues (such as service outages, speed issues, or configuration problems)
• IP address management
• Network security or firewall issues
• VPN configurations

IP Whitelisting Management:
If your systems, software, or services managed by Red Ant have IP Whitelisting enabled, Red Ant will manage and maintain the IP Whitelisting specifically for our systems, software, or services. This includes ensuring that the appropriate IP addresses are whitelisted to allow seamless communication between your network and the Red Ant services. However, please note that this responsibility is limited to the systems, software, or services under Red Ant’s management, and does not extend to broader network infrastructure management.

What to Do If You Experience Network or WiFi Issues:
If you are experiencing issues with your WiFi or network infrastructure, such as poor connectivity, slow speeds, or other network-related problems, please reach out to your internal IT team or network provider for assistance. They will have the necessary access and expertise to resolve these issues.

Contacting Red Ant for Support:
If your issue pertains to the systems, software, or services managed by Red Ant, we are happy to assist. However, network or WiFi infrastructure-related problems fall outside of our support remit.

Conclusion:
For the smooth operation of both our services and your network, we encourage you to ensure that your IT team or network provider is equipped to handle network-specific issues. Should you require support for Red Ant-managed solutions, our Service Desk is always here to help.

If you need further clarification or assistance, please don’t hesitate to contact us.