App Distribution and MDM Platform Support

At Red Ant, we understand that many of our clients distribute apps, including Red Ant apps, via Mobile Device Management (MDM) platforms. These MDM platforms are essential tools for managing and securing mobile apps across devices within your organisation. However, it's important to note that the management and support of MDM platforms fall outside of Red Ant's scope of service.

If you encounter issues related to app installation, updates, or any other problem specific to how apps are distributed or managed through your MDM platform, these issues should be directed to the relevant internal team or third-party provider who manages your MDM platform first. Red Ant is not responsible for troubleshooting or resolving MDM-related problems, as our focus is on ensuring that the apps and services we provide function as intended once installed and accessed by end-users.

For any MDM-related issues, please reach out to your internal IT team or the third-party MDM provider who oversees your mobile app distribution and management. This will help ensure a quicker resolution to the issue, as they have direct access to the MDM platform and can offer tailored support specific to your setup.

If the issue is related to the Red Ant app itself after installation, we will be happy to assist you with troubleshooting and resolving those specific app-related concerns.

Should you have any further questions or need assistance with Red Ant apps, feel free to contact our Service Desk.